Toyota today confirmed that it will extend the pick-up and drop-off of vehicles involved in the recent recalls to all its customers in the United States. Earlier in week, Toyota announced the program of extraordinary service for its customers in the New York region.
Services provided by Toyota include a pick up and return of the vehicle by a dealership employee, driving the customer to the dealership or his or her place of work, or (when necessary), providing alternative transportation including a loaner vehicle, rental car or even taxi reimbursement.
Toyota says the service will be covered entirely by the company, and will not have to be covered by dealers. It applies to all customers with a recalled vehicle in one of four recalls: sticking accelerator pedals, floor mat pedal entrapment, anti-lock brake system software updates, and Tacoma front drive shaft inspection.
Toyota advises that anyone with additional questions should contact the Toyota Customer Experience Center at 1-800-331-4331 or the Lexus Customer Assistance Center at 1-800-255-3987, or visit www.toyota.com/recall.