Toyota extends rust warranty on older Tacoma pickups to 15 years

[CTadmin]

Filed under: Maintenance (http://www.autoblog.com/category/maintenance/), Time Warp (http://www.autoblog.com/category/timewarp/), Trucks/Pickups (http://www.autoblog.com/category/trucks/), Toyota (http://www.autoblog.com/category/toyota/)
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Toyota had begun receiving a few reports from customers that excessive corrosion was occurring on the frames of some older Tacoma pickups, specifically 1995 to 2000 models. The Japanese automaker determined that during this half decade of production, some Taco frames may not have received the kind of corrosion protection from the factory that's needed to withstand harsh climes, especially ones where salt is used to deice roadways. While there is no recall and Toyota says that the number of instances where it has found rust go beyond the surface of the frame to penetrate the metal is small, the automaker is pulling an unorthodox move and doing something about anyway.

Toyota is extending the rust perforation warranty on all 1995-2000 Tacoma pickups, some 813,000 units, to 15 years from the original date of purchase, AND you don't have to be the original owner, or the second or the third even. Anyone who owns a Tacoma from this era can have his or her truck inspected for rust damage to the frame, in which case Toyota will either repair or buy back the truck regardless of its condition. Owners will start receiving letters by mid-March, and those who don't can visit a dealership for a free inspection.

Now if you'd excuse us, we need to start shopping for a used 1995-2000 Toyota Tacoma (http://autos.aol.com/used-list/year-1995-2000/make1-Toyota/model1-Tacoma/location-13201/range-100) in Syracuse, NY (http://www.city-data.com/top2/c464.html).

[Source: Toyota Open Road Blog (http://blog.lexus.com/2008/03/living-up-to-ou.html#more)]
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[Enola Gaia]

Toyota has posted an official announcement (7 March 2008) at their blogspace:

http://blog.lexus.com/2008/03/living-up-to-ou.html#more

[AFP520]

I've heard of newer Toyota pickups having rust problems already, such as Gadget's XR. :thinking:

[Enola Gaia]

Pip - in the last few weeks I've noticed multiple complaints about 2005+ frame rust issues, but they've always been second-hand ...

Do you know of a source (perhaps on another forum) where these alleged issues are documented (by the owners who actually have them)?

[AFP520]

Pip - in the last few weeks I've noticed multiple complaints about 2005+ frame rust issues, but they've always been second-hand ...

Do you know of a source (perhaps on another forum) where these alleged issues are documented (by the owners who actually have them)?If any place would have a good documentation of it, probably XRU.

[Tillers_Rule]

Why is it that everytime there is a problem with Toyota, someone has to chime in and bring down the '05+ models:shrug:

I swear, if I knew nothing about Toyotas, gathered all the information I could from this website alone, I would never buy a newer Toyota:runaway:

[Enola Gaia]

Why is it that everytime there is a problem with Toyota, someone has to chime in and bring down the '05+ models :shrug:


Nobody's unfairly ragging on the 2005+ models ...

I'm stating facts and asking a question ... There *have* been a number of references to 2005+ frame rust issues on various Tacoma-related forums since the first of the year, and I'd like to find out how much substance there may be to them ...

[AFP520]

Why is it that everytime there is a problem with Toyota, someone has to chime in and bring down the '05+ models:shrug:

I swear, if I knew nothing about Toyotas, gathered all the information I could from this website alone, I would never buy a newer Toyota:runaway:You don't live in the same climate that we do. You will never see rock salt in your part of California. However around here, you will not go a winter without at least one snow or ice storm that will require the use of rock salt, and it will only take one time for it to damage the frame. Some of us do not have two vehicles and are required to drive in this weather to get around.

[PGD55]

Now this comes to light after EVERYONE POINTED THE FINGER AT ME FOR A LACK OF MAINTENANCE ON MY TRUCK. AN APOLOGY WOULD BE NICE BUT WILL NEVER HAPPEN.:nana: ONLY BHAVESH BACKED ME UP THE REST OF YOU JUST TRASHED ME.

[Enola Gaia]

Now this comes to light after EVERYONE POINTED THE FINGER AT ME FOR A LACK OF MAINTENANCE ON MY TRUCK. AN APOLOGY WOULD BE NICE BUT WILL NEVER HAPPEN.:nana: ONLY BHAVESH BACKED ME UP THE REST OF YOU JUST TRASHED ME.

Yeah - this couldn't have come at a better time for you ... :waytogo:

[disassemble]

so it stops at 2000 huh not my 2001? i got some rust they could fix :(

[dropthattaco]

so it stops at 2000 huh not my 2001? i got some rust they could fix :(
Well, I sure can believe it, since your sig pic is your truck sunken in a huge mud puddle. :D

[The_Dude]

Sounds like I'll be makin' a stop at the dealership hmmm?

[AFP520]

so it stops at 2000 huh not my 2001? i got some rust they could fix :(They extended it for those years. You might still be able to do something about it.

[2siktacos]

Now this comes to light after EVERYONE POINTED THE FINGER AT ME FOR A LACK OF MAINTENANCE ON MY TRUCK. AN APOLOGY WOULD BE NICE BUT WILL NEVER HAPPEN.:nana: ONLY BHAVESH BACKED ME UP THE REST OF YOU JUST TRASHED ME.

I don't recall thrashing on you myself, but reguardless of this rust warranty extension, I still say your rust problem could've been prevented by some simple maintenance. It's fairly simple. People who do not rustproof or undercoat the underneath of their trucks will get rust damage. It might be minimal or it might be severe depending on where you live. I highly suggest that everyone who plans to keep their vehicle for a while get their truck rustproofed or undercoated. Ziebart is a good place we like to go to on our island, rhino lining is another one. :shrug:

[PGD55]

I don't recall thrashing on you myself, but reguardless of this rust warranty extension, I still say your rust problem could've been prevented by some simple maintenance. It's fairly simple. People who do not rustproof or undercoat the underneath of their trucks will get rust damage. It might be minimal or it might be severe depending on where you live. I highly suggest that everyone who plans to keep their vehicle for a while get their truck rustproofed or undercoated. Ziebart is a good place we like to go to on our island, rhino lining is another one. :shrug:
Certain people who I will not mention repeatedly trashed on me about this subject so do not feel guilty. I realize undercOating is a great idea but what I do not understand is that I have owned other trucks for 10 years and none of them had holes in the frame and they were not undercoated. I have heard from a Toyota service manger that the big guys from Toyota corporate actually compared the same year Fords and Chevy trucks with the Toyota trucks and came up with this policy on 1995-2000 Toyota trucks.That must mean that they are saying that the rotting frame problem IS THERE FAULT PERIOD. MY LAST RANT.

[Enola Gaia]

Look, PGD55 - it's your good fortune that this voluntary campaign was announced at just the time when you realized you had the exact problem it addresses.

Good! :waytogo:

There's no need to gripe any further about your prior interactions on this subject here on CT.

[Chris D.]

So will PGD55 be getting a new frame now or what?

I'd still recommend rust proofing the new one tho..
reguardless of the defect, metal wont last forever..

PGD55, sorry I gave you a bit of razzing over it.. :waytogo: :drinking:
On the upside, I'll find some beat to crap rusted Tacomas and make a killin on buy backs ;)

[Mall Security]

well i just had to spend 1k on my frame to get it plated because toyota no longer makes the 97 frames...would my truck be one that they would by back...my frame had 14 plates...the left rail is completely brand new

now would am i sitll valid to get my truck bought back?

[Enola Gaia]

well i just had to spend 1k on my frame to get it plated because toyota no longer makes the 97 frames...would my truck be one that they would by back...my frame had 14 plates...the left rail is completely brand new

now would am i sitll valid to get my truck bought back?

If you've already 'fixed' the frame problem, why would you want them to buy it back? :thinking:

Anyway ...

The announcement only mentions buy-backs for trucks that exhibit certain damage when inspected. There's no clue as to how they might treat a truck that once had the damage but then had it dealt with ...

My guess would be that you'd have trouble getting any consideration out of Toyota unless you could prove the degree of damage your frame suffered (e.g., with photos).

[Daveowen]

Enola - what about Toyota Canada? Are they offering the same deal? What about a truck that has been heavily modified frame-wise from the cab back?! I have lots of rust along the frame rails.

[Enola Gaia]

Enola - what about Toyota Canada? Are they offering the same deal? What about a truck that has been heavily modified frame-wise from the cab back?! I have lots of rust along the frame rails.

Hi, Dave! ... :waytogo:

That's a very good question.

There's nothing in the announcement that specifically refers to limitations in market area (e.g., USA vs Canada). It might be worth contacting Toyota (and / or a local dealer) to ask if they know (yet ...) whether the campaign includes Canada as well ... :thinking:

[Daveowen]

dude, they would "buy" the truck back?! I dunno, i have a ****-ton invested into it... but it would still be worth about 10 g's here - I could sorta return it back to stock? How would they buy back a truck with bags?! haha

[Enola Gaia]

dude, they would "buy" the truck back?! I dunno, i have a ****-ton invested into it... but it would still be worth about 10 g's here - I could sorta return it back to stock? How would they buy back a truck with bags?! haha

There's no indication (yet ...) about the terms Toyota might offer for a buy-back.

I seriously doubt they'd do more than offer some sort of fair market price based on *stock* configuration.

[Daveowen]

bah, i'll just suck it up - its no longer winter driven anyways, so a good undercoat should do the trick.

[Bruiser]

I wouldn't doubt if Toyota said something to the effect "sure we'll buy your truck back... as long as you trade it in on a new Toyota".

[raisor87]

toyota will buy back your vehicle no matter what condition. They will give you KBB pricing as in excellent condition, if they deem your taco unrepairable

[Daveowen]

My frame is still intact, but it is becoming rusty - would that qualfy? (its starting to flake off)

[Enola Gaia]

My frame is still intact, but it is becoming rusty - would that qualfy? (its starting to flake off)

The announcement specifically focuses on 'perforation' - i.e., there being a hole through the metal.

[PGD55]

Your right no more gripes from me. Thanks for the apology it is all good now.

[mitzu]

Why is it that everytime there is a problem with Toyota, someone has to chime in and bring down the '05+ models:shrug:

I swear, if I knew nothing about Toyotas, gathered all the information I could from this website alone, I would never buy a newer Toyota:runaway:


lol look at our maintenance section of the site...i mean toyotas are supposed to be hardcore tough long lasting reliable vehicles...but damn is our maintenace forum long or what? anyone here that doesnt have problems???

[Daveowen]

Well, the fact is that we are "custom taco" owners- when you mess with the normal geometry and proven technology of the vehicle, things are bound to go wrong. In a perfect world, nothing would go wrong *however*, weather, driver error, poor roads, all lead to mechanical failure. Just be lucky we dont own domestics, or else the forum would be 5x longer!

[Enola Gaia]

Not all threads in the Maintenance forum are about problems / flaws / complaints. It's also interesting to point out that Maintenance is the *smallest* (by thread count) forum in the Garage section.

The size of the Maintenance forum is an indication of how much people have asked (with or without problems / complaints) in over 6 years of CT operation. It's no indication at all of the incidence / frequency / severity of Tacoma maintenance issues ... :thinking:

... And now - back to the topic, shall we? ... :evil:

[AFP520]

My frame is still intact, but it is becoming rusty - would that qualfy? (its starting to flake off)I have a strong feeling the Toyota dealership will deny that for warranty work since you modified the frame. The frame becomes vulnerable where your welds are.

[Mall Security]

If you've already 'fixed' the frame problem, why would you want them to buy it back? :thinking:

Anyway ...

The announcement only mentions buy-backs for trucks that exhibit certain damage when inspected. There's no clue as to how they might treat a truck that once had the damage but then had it dealt with ...

My guess would be that you'd have trouble getting any consideration out of Toyota unless you could prove the degree of damage your frame suffered (e.g., with photos).


well
1) My father owns a toyota dealership
2) our rep came and told us they would warranty the frame(but no longer make the 97)
3) having no way to get a frame we had to have someone plate it because without it the truck was junk..

so im not sure

[disassemble]

how do i approach this? i walk into toyota and say i heard that there was a recall on my frame?> look its rusted... fix it for free!!! is that how it works?

[Enola Gaia]

how do i approach this? i walk into toyota and say i heard that there was a recall on my frame?> look its rusted... fix it for free!!! is that how it works?

Uhhhhhh... You don't approach it at all. The extended frame perforation campaign is for the 1995.5 - 2000 model years. You've got a 2001 ...

[AFP520]

Uhhhhhh... You don't approach it at all. The extended frame perforation campaign is for the 1995.5 - 2000 model years. You've got a 2001 ...Depending on the amount of rust, he might be able to make a case out of it. I know there is 36K warranty, but you have a good point to argue with some regional managers about how your 6 year old truck has a frame rotting to hell.

[Enola Gaia]

FYI:

This sticky thread on the frame rust campaign has been established in Exterior / Body:

http://www.customtacos.com/forum/showthread.php?t=109436

It includes (as attachments) additional detailed Toyota documentation on the campaign policies, vehicle inspection procedure / criteria, and information on what dealers are supposed to do.

[Daveowen]

I have a strong feeling the Toyota dealership will deny that for warranty work since you modified the frame. The frame becomes vulnerable where your welds are.

a right, my weld work is stronger then the stock frame.

[4WD_MOFO]

well my stupid ass just posted all the same info in another section of the forum but i'll chime in because i work at toyota now:clapping: . anywho, apparently for the LUCKY people that have this bad, you will cash out when toyota offers to buy your taco back at 1.5 time the full retail value at the time of the rebuy, and the base the retail on a scale of excellent condition no matter what condition your taco is. Here is some tid bids i got from the recall notice i got, 1995 has 82,500 tacos affected, 1996 134,600, 1997 109,500, 1998 173,000, 1999 (my year taco) 170,800, 2000 142,600.

oh and by the way daveowen, they don't warrenty people from canadia:evil: hehe j/k.
i called the customer support line for you dave, they were no help, told me to call my regional manager, i dunno who that is so i'll find out for you.

[disassemble]

not my 2001? = (

[4WD_MOFO]

well i just had to spend 1k on my frame to get it plated because toyota no longer makes the 97 frames...would my truck be one that they would by back...my frame had 14 plates...the left rail is completely brand new

now would am i sitll valid to get my truck bought back?

according to the notice it says if you already repaired the taco, your suppose to call 1-888-270-9371 mon-fri 5am-6p.m or sat 7am-4pm pacific standard time. they might buy it back from you, you have to call and ask.

[4WD_MOFO]

not my 2001? = (

:funnyup: sorry, you got a nicer grill than mine so you get DENIED! yea, apparently it's only for 1995-2000 as for now, if i get anymore notices i'll post about it. i should bug my manager to make me one of 2 people at my Stealership that is trained to be an expert about the notice and the go to person when people start asking questions.

[4WD_MOFO]

My frame is still intact, but it is becoming rusty - would that qualfy? (its starting to flake off)

According to my notice it says and i state "Customers should look for PERFORATION of the frame and/or large amounts of rust that flake off the vehicle" that information was under the section that says how does a customer know if perforation of the vehicle's frame caused by rust corrosion exists on their taco.

Another note, apparently 240 people have complained about a rust condition out of the 813,000 tacos sold, and the number of rust cases we're actually confirmed were "considerably fewer."

[vennom2]

According to my notice it says and i state "Customers should look for PERFORATION of the frame and/or large amounts of rust that flake off the vehicle" that information was under the section that says how does a customer know if perforation of the vehicle's frame caused by rust corrosion exists on their taco.

Another note, apparently 240 people have complained about a rust condition out of the 813,000 tacos sold, and the number of rust cases we're actually confirmed were "considerably fewer."

Hey ,

Has anyone been throught the buy back process. I just dropped my truck off at toyota today and it has a 6"x3" hole in the right rear section of the frame rail. just near where the rear leaf spring schakle is welded to the frame.

I can poke my fingers through my frame. I am a certified welder through my union hall and will not even attempt to try and weld this. There is no good base to weld to. I am confident toyota will deem my truck undrivable. I hope this is not some sort of scam...Please reply with info

[Enola Gaia]

Hey ,

Has anyone been throught the buy back process. ...

(1) Welcome to CT! ... :waytogo:

(2) Sounds like you're a possible candidate for buy-back.

It's still very early (things are just getting started ...), but some folks are already being told they qualify for buy-back.

Check the more detailed information available in the sticky thread on this subject in the Exterior / Body section:

http://www.customtacos.com/forum/showthread.php?t=109436

[weltz99]

Brought my truck in yesterday. They found two little holes, told me that it is easily drivable but I qualify for buy back. I will be getting a call in a couple of days from Toyota about the numbers. they didn't mention anything about repairing the frame, maybe because 1/3 the frame is patched up.

[2siktacos]

well I got my letter in the mail from toyota. My 4x4 is a 2000 so it qualifies for the rust extension warranty I guess. But I have NO need to take it in because rust is either very, very, minimal or non existant on both my taco's :D :D :D . But I guess it's good to know now that if for some strange apparent reason my 4x4 does start rusting, then I can just keep adding salt to the corroded area & get me a new one before 2015 :D :D :D . jk ;)

[Bhavesh]

ONLY BHAVESH BACKED ME UP

nice! I was acknowledged! :headbang:

I was wondering where you went...I didn't see you post in the "Beware: Rusty Tacos" - thread.

But I'm glad to see you're getting your compensation and that we can put all this arguing to rest. :waytogo:

[panga]

Hi Fellow Tacos Owners, I just purchased a '99 Taco a month ago, with a little surface rust. I am not to concerned about it. Before I bought my truck I looked at one at a used car lot in town. Also a '99. They are asking $6000 with 105 K on it. It is a good deal except for the rusty frame. It has two holes which are big enough to fit your fist in and cancerous rust everwhere including the bumper. Trucks in south Texas don't rust like this. I think it came from the North East. My question is if I buy this truck next week, am I still eligible for rust protection/buy back?

[Enola Gaia]

Hi Fellow Tacos Owners, I just purchased a '99 Taco a month ago, with a little surface rust. I am not to concerned about it. Before I bought my truck I looked at one at a used car lot in town. Also a '99. They are asking $6000 with 105 K on it. It is a good deal except for the rusty frame. It has two holes which are big enough to fit your fist in and cancerous rust everwhere including the bumper. Trucks in south Texas don't rust like this. I think it came from the North East. My question is if I buy this truck next week, am I still eligible for rust protection/buy back?

(1) Welcome to CT! ... :waytogo:

(2) According to the official documents associated with the recall (see the sticky thread in Exterior), you don't have to be the original owner to be covered. At least that's how I read it.

[panga]

(1) Thank you for welcoming me.
(2) Do you think Toyota would care if people started buying rusty tacos to turn a profit or do you think they may not care because it is one less hazzard rolling down the highway? Hopefully this doesn't ruffle anybodies feathers as I am not here to do that. Thanks.

[Enola Gaia]

... Do you think Toyota would care if people started buying rusty tacos to turn a profit or do you think they may not care because it is one less hazzard rolling down the highway? Hopefully this doesn't ruffle anybodies feathers as I am not here to do that. Thanks.

Interesting question ... :thinking:

I don't know that there's a 'one per owner' limit in the campaign rules.

If there isn't, I suppose it might actually be profitable to buy seriously-rusted (frame-wise) 1995.5 - 2000 Tacomas and 'resell' them under the campaign.

It might be a risky way to try and make money, though ... After all, the buy-back is based on dealer evaluation. It would only take one dealer 'rejection' to wipe out your profits ...

Another thing to bear in mind is that KBB + 50% is a heck of a good deal. As more and more Taco owners learn of the campaign there may be fewer and fewer frame-rotted Tacos out there to buy and 'turn over for the $$$$$' ....

[Enola Gaia]

NOTE: I've seen a rumor (on other Tacoma-related forums) that Toyota's being generous with the buy-back offers because ultimately it's not coming out of their pockets, but rather the pockets of the frame supplier(s).

The implication is that Toyota is sticking it to the OEM frame suppliers - either (a) because of some legal action maybe already in process and / or (b) because of an agreement already in place under which Toyota takes the PR 'hit' for the campaign and the supplier ends up taking much of the financial 'hit' reimbursing Toyota for faulty products.

I emphasize - this is only a *rumor* I've seen ...

[2siktacos]

whoa!!! I like this idea!!! I'm now keeping my eyes open for rotten tacoma's!!! :clapping:

[panga]

Thanks for the speedy reply. I will keep you posted on my opportunistic ideas. I also wonder what they are going to do with all those good motors.

[vennom2]

Thanks for the speedy reply. I will keep you posted on my opportunistic ideas. I also wonder what they are going to do with all those good motors.


Whats up guys,,

My truck frame failed as expected. Big hole in my frame. Papers were faxed to toyota Monday and I received an offer Wednesday.... They gave me $12480 for a 1998 4 x 4 v6 extra cab 5 spd 178,869 miles and a $1000 gift card to buy another toyota. This frame thing is a huge issue but at least there making up for it in a huge way also...

I believe the word is spreading very quickly throughout the toyota community about this buy back. I was the first truck to go into the largest toyota dealer in new england monday and they now have ten trucks waiting to be examined...

I would love to have bought my truck back from toyota as a salvage vehicle it ran awsome and I loved it. The rep said no way the reason there doing this is to keep these trucks from ever seeing the road again there crushing all these trucks ( supposedly)... anyone else have info on this ?

[panga]

I just looked up you truck on KBB and it is valued at 8325. They gave you about 4000 over retail. Seems more than fair to me. How many holes and how big were they? Thanks, Andy

[panga]

Does anybody know what Toyota is going to do about treating the frames that don't qualify for buy back? What type of treatment. Mine has surface rust.

[Enola Gaia]

Does anybody know what Toyota is going to do about treating the frames that don't qualify for buy back? What type of treatment. Mine has surface rust.

I don't know that there's any course of action for frames that don't meet the criteria for buy-back ... :shrug:

[Chris D.]

I need to start buying rusted to hell Tacos and get some mulah :)

[PGD55]

Hopefully after monday Taco no more but I want at least $12,000 or I will sue.

[Bhavesh]

well, I called corporate Toyota on Tuesday to complain about the dealer, and was supposed to get a callback within 3 business days from the dealer to get an inspection

except now it's Friday and no callback :confused:

should I wait until Monday? I'm starting to get impatient with my local dealership and corporate Toyota :mad:

[Enola Gaia]

well, I called corporate Toyota on Tuesday to complain about the dealer, and was supposed to get a callback within 3 business days from the dealer to get an inspection

except now it's Friday and no callback :confused:

should I wait until Monday? I'm starting to get impatient with my local dealership and corporate Toyota :mad:

I don't know ...

However, it's fair to say the response to this campaign has no doubt been 'overwhelming' (for Toyota corporate and the dealerships). They've been getting inquiries from Tacoma owners who haven't even been mailed the campaign letters yet.

My guess is that they're severely bogged down right now ... :thinking:

[weltz99]

For those thinking about making some money off this deal, don't bother. I heard that the truck had to be registered in your name as of two weeks ago. But I also heard if you bought a truck say next week and found holes in it a year or so down the road they will buy the truck back for how much you paid for it. Not a bad deal still.

My 97 is being bought back. Sent all my paperwork a few days ago in and supposed to hear today on what they are going to give me. According to KBB $9800. When mine was in for the frame inspections the dealer didn't seem like they wanted to fix it. They found two little holes in mine but I have 1/3 plated because of earlier problems.

Note: ttora has a lot of discussion with this issue.

Ben

[Enola Gaia]

For those thinking about making some money off this deal, don't bother. I heard that the truck had to be registered in your name as of two weeks ago. But I also heard if you bought a truck say next week and found holes in it a year or so down the road they will buy the truck back for how much you paid for it. Not a bad deal still.

My 97 is being bought back. Sent all my paperwork a few days ago in and supposed to hear today on what they are going to give me. According to KBB $9800. When mine was in for the frame inspections the dealer didn't seem like they wanted to fix it. They found two little holes in mine but I have 1/3 plated because of earlier problems.

Note: ttora has a lot of discussion with this issue.

Ben

Ben - thanks for reporting what you've heard. If you come across any more 'substantive' evidence for these policies, please let us know.

... And yes - most of the Tacoma-related forums (like TN, TTORA, TS, YT ....) have been 'heating up' with discussion of this issue over the last week or so.

We're all in this together ...

[vennom2]

I don't know ...

However, it's fair to say the response to this campaign has no doubt been 'overwhelming' (for Toyota corporate and the dealerships). They've been getting inquiries from Tacoma owners who haven't even been mailed the campaign letters yet.

My guess is that they're severely bogged down right now ... :thinking:

Your correct Enola Gaia,,,

I just talked to the person handling my claim. I was on of his first files. I just got off the phone with him because i havent heard from him he now has 400 files on his desk. He admitted that he cant keep up. He told me to get my truck bring it home and wait.. It could be a month before i get to hear from anyone.:brickknoc

So hertz rental will have my business in the mean time.

[glassdoc]

I've read and re-read the "offer" from Toyota. My first thoughts were, wow. Customer concerns addressed with a positive approach. Then, I weighed the offer.. And here's what I came up with.
1st: Toyota is no dummy, and this offer will certainly "win" the faith of past owner's, as well a make future owner's take a hard look at the "loyalty" when thinking of purchasing a Toyota..

2nd: Toyota is no dummy, and almost everyone involved (at least 93%) with receiving cash compensation will re-invest their "windfall" in to a newer Toyota vehicle mainly due to what "customer care", "customer support",.. ????

3rd: Toyota is no dummy, So while this offer looks to be a customer concern issue addressed. It is actually one of the greatest marketing gimmicks ever used against an unsuspecting customer. 1 and a half times the book value? In most cases or instances the customer will have a sizable hunk of change perfect for a down payment on a newer vehicle.

Even if the numbers are only in the 80% range, it will get most of the older more desired trucks off the road, off the market and into the scrap yards. Its a win win situation for Toyota.

[Bhavesh]

well, I never got a callback from the local dealer, so I called corporate Toyota and they said they'd call the dealership and red-flag me for a 1-business day callback.

they also gave me the phone number for the dealer's customer relations manager, whom I also left a message with

this is ridiculous...the local dealer isn't doing anything...so if I don't get a call from the customer relations manager, I'm going down there myself to throw a fit

otherwise, word is spreading fast...I was getting the dirt bike checked out at the honda dealership and a random Jeep guy was waiting for me to tell me about the buyback program

[Bhavesh]

sheesh...I finally got a callback today from the dealer and he said:

-he apologized for getting mixed information from the techs, because "it keeps changing"
-he cleared up what the policy is about the buyback program
-he told me I could come down anytime
-it's in my own judgment whether or not to take off the after market accessories or not

he also said the techs have a checklist of items they evaluate when determining the value of the truck

my question is: do they actually have a checklist that includes aftermarket accessories? or do they just use the KBB checklist to make up the KBB "excellent" value, and multiply that by 1.5?

if there's no checklist for after market stuff, it seems worth it to keep everything on it that's NOT on the kbb list

[Enola Gaia]

... my question is: do they actually have a checklist that includes aftermarket accessories? or do they just use the KBB checklist to make up the KBB "excellent" value, and multiply that by 1.5?

if there's no checklist for after market stuff, it seems worth it to keep everything on it that's NOT on the kbb list

I seriously doubt they're checklisting each and every little thing on the truck.

If there's something on the truck you want - remove it.

[Bhavesh]

also, are these "premium wheels" or "alloy wheels"?

http://i47.photobucket.com/albums/f167/patelbv/5-Tacoma/exterior/offroadlightsafter.jpg

[Bhavesh]

I seriously doubt they're checklisting each and every little thing on the truck.

If there's something on the truck you want - remove it.

ok, I thought it over, and I think you're right...they won't checklist everything on there

and, per the service manager at toyota, if "checklist" is used for evaluating the value of the vehicle and the final value is based on KBB, my guess is that they're going to use the kbb checklist, and checkoff those boxes to determine the "KBB excellent" value of the vehicle

http://i47.photobucket.com/albums/f167/patelbv/5-Tacoma/checklist.jpg

if that's what they're doing, then I'm going to use this to determine what I should take off by starting with a stripped truck, and adding each accessory independently to see how much it increases the KBB value...if it's more than what I can sell it for on eBay or craigslist, then I'll leave it on the truck

for example: checking off a "single compact disc" means leaving my CD player in there and adding $100 to the KBB value

if I feel I can get more than $100 for my CD player selling it separately, I'm taking it out and throwing the OEM cassette player back in

make sense? :thinking:

[vennom2]

Does anyone know if its true if the truck wasnt registered to you as of 2 weeks before the program started you wouldnt get the extra 50%...

I want to buy another tacoma with a good frame of course but dont wanna get stuck if it rots.?:thinking:

[Enola Gaia]

Does anyone know if its true if the truck wasnt registered to you as of 2 weeks before the program started you wouldnt get the extra 50%...

I want to buy another tacoma with a good frame of course but dont wanna get stuck if it rots.?:thinking:

I have seen a couple of mentions (based on conversations with Toyota folks, so it's not in the documents) that qualifying for the current buyback means you've owned the vehicle since date XXXXXXX. The dates alleged are in early March 2008. I don't know that the dates are supposed to line up with the campaign start date or whatever ...

I don't know if this is true, and I don't know what date and / or criteria apply.

[Bruiser]

for example: checking off a "single compact disc" means leaving my CD player in there and adding $100 to the KBB value

if I feel I can get more than $100 for my CD player selling it separately, I'm taking it out and throwing the OEM cassette player back in

make sense? :thinking:

When I traded my 02 in on my 08 part of the deal was the dealer pay for the removal of my stereo and Viper alarm and have it reinstalled into my new Tacoma. Little did he know I not only had a Pioneer HU, I had two amps four speaker (front and rear) and a sub woofer box that houses 2 10" sub woofers. By the time the stereo shop finished taking everything out of my 02 and putting it in my 08 and reinstalling the OEM stereo back into the 02 the dealer ended up shelling out over $1300.00. Needless to say he wasn't happy. Not to worry, even though I thought I got a pretty good deal on my 08 Im sure they made a killing off me.

My point is if your happy with your stereo system and it would cost more to replace it work it into the deal so the dealer pays for it's installation into your new truck provided your going to purchase another Toyota.

http://i93.photobucket.com/albums/l79/tug_slug/P1010063.jpg

[PGD55]

I am getting $15,000, bye Tacoma

[Chris D.]

I am getting $15,000, bye Tacoma

LOL
You can get yourself one sweet ass 01-04 style now.. The good ones! :waytogo:

[Enola Gaia]

I am getting $15,000, bye Tacoma

Glad to learn it's gonna work out for you ... :waytogo:

[Bhavesh]

I am getting $15,000, bye Tacoma

congrats! :waytogo: :waytogo:

[formertacoowner?]

Mine is headed in this Thursday. 2000 xcab. I am completely bummed out as I planned to keep this truck for years. My truck has one hole near the leaf spring. I hope I get a big check so that I can buy another one. Please keep us posted as to the results of the buy back or what dealers are saying so they aren't jerking us around.

[Enola Gaia]

Mine is headed in this Thursday. 2000 xcab. I am completely bummed out as I planned to keep this truck for years. My truck has one hole near the leaf spring. I hope I get a big check so that I can buy another one. Please keep us posted as to the results of the buy back or what dealers are saying so they aren't jerking us around.

(1) Welcome to CT! ... :waytogo:

(2) It appears that Toyota is putting out reasonable effort to 'do the right thing' on this. It also appears that they're overwhelmed by the response, so it will probably take some time for things to sort out.

The initial indications are that they're making good on their stated promise of paying 1.5 X KBB for the affected trucks. It just takes time ...

[Bhavesh]

so I drove over to the dealership and had it checked out; most of the frame seemed pretty solid, but one of the mechanics was able to bang a hole through a weld, where the rear right leaf spring attaches to the frame

so the truck is going to stay there and I was put into a rental car to get home (that I had to pay for, because they didn't have anymore loaners on the lot)

next step? I wait to hear from Toyota

but I almost felt like I wanted to cry, leaving my poor Tacoma in their parking lot, because he (my taco was a male) and I both know he's going to die :(

[vennom2]

(1) Welcome to CT! ... :waytogo:

(2) It appears that Toyota is putting out reasonable effort to 'do the right thing' on this. It also appears that they're overwhelmed by the response, so it will probably take some time for things to sort out.

The initial indications are that they're making good on their stated promise of paying 1.5 X KBB for the affected trucks. It just takes time ...


Just got my $12480 offer on my 1998 w. 178000 miles. I am happy:waytogo: ...

Is it true that the 01-04 years are the best?

Has anyone else been told there getting a $1000 toyota coupon?



I am in a 2007 f150 4 door for a rental its nice.

I got scum bag aqaintances trying to buy old tacomas and claiming the buy back..any of you guys getting calls from people you havent talked to in years about this?

[thebige]

Has anyone else been told there getting a $1000 toyota coupon?
I was offered one for my local dealer, but all they have are FWD automatics. A friend of mine asked why I'm not getting a Prius.:looney:

[Bhavesh]

Has anyone else been told there getting a $1000 toyota coupon?

I was offered one for my local dealer, but all they have are FWD automatics. A friend of mine asked why I'm not getting a Prius.:looney:


is this dealer specific?

[Enola Gaia]

... I got scum bag aqaintances trying to buy old tacomas and claiming the buy back..any of you guys getting calls from people you havent talked to in years about this?

Check the postings elsewhere in this thread and / or the sticky thread in Exterior.

I've seen claims that the buyback only applies to owners who owned the Taco as of date XXXXXX (sometime in March 2008 when the campaign was announced).

I haven't been able to locate any 'official' or 'hard' confirmation (or refutation) of this rumor.

[panga]

I hope that is not the case. I bought my Taco in late Feb. and didn't register it until the 19th of March. I knew nothing about the recall at that time. Any word yet on treating those frames that are not buy backs?

[Enola Gaia]

I hope that is not the case. I bought my Taco in late Feb. and didn't register it until the 19th of March. I knew nothing about the recall at that time. Any word yet on treating those frames that are not buy backs?

Like I said - I can't verify this claim one way or the other. I've seen it mentioned a couple of times on other forums - never with any supporting documentation or links to prove it's true.

None of the mentions I've seen are from people who claim they were directly told this by any Toyota person / representative.

I'm still considering it a 'rumor' until I find some more substantive 'proof' ... :thinking:

[Bhavesh]

I was reading the paperwork about the rental car/loaner, and it says that if the "rental sheet invoice" is not faxed along with a completed copy of a fax cover sheet, the entire claim will be debited.

so keep all copies of the rental invoices! this looks like one easy way to f*ck this up and miss out on the deal

[Enola Gaia]

I hope that is not the case. I bought my Taco in late Feb. and didn't register it until the 19th of March. I knew nothing about the recall at that time. ...

It would probably be a good idea to contact your dealer to get clarification on the campaign as it applies to you.

The background documentation (see the sticky thread in Exterior) says that to qualify a truck must be currently registered.

I don't know how this applies to a situation where the truck was purchased prior to the start of the campaign, but not registered until afterward.

[shamustaco]

Hey Everyone--

I'm new here, live in Maine on the coast, considered a high salt density area.

I own a 1998 Taco, 4x4, 118K mi, few extras, nice truck. Valued right around $7800 in KBB retail value.

I brought my truck in to the Toyota dealership in my town on Friday, the 21st. The guy looked at it ASAP, (I had no letter, told him I had read it at toyota.com) and brought me into the bay to show me numerous holes and cracks on my frame.

They put me in a loaner (an old Saturn) until Enterprise could get me a car. They apparently are trying to get Toyota rentals, but they instead got me a Dodge Avenger. I have now waited days and not heard a peep from Toyota. Called dealer yesterday, he said they sent all the paperwork in, and I should hear from someone, especially seeing as I had a rental on their dime for five (5) days now.

Just called the Toyota Customer Care line, they took down all my info, VIN, mileage, where I live, and said they would call me by the end of the business day tomorrow. Said he was flooded with files on this.

Love the site... Will keep y'all posted on what happens. If I get 150% KBB RV, then I should be looking at roughly $11K.

Wish me luck!!!

[monte1985]

Well took my 2000 Tacoma in today to get it looked at . They said there is no perforation. Said it looks like example 3. I was under my truck myself and i can see some pretty big spots starting to flake . The guy at the dealer said he sees no danger as of yet . He said come 2 or 3 years down the road there may be . I was really hoping there was cause my truck books for $14500 and that would bring me over $20000 for the truck with a buy back . Im going to try to email toyota and tell them im concerned and feel less about my truck now and would love to get a new one and see if they will offer me the buy back anyway to get rid of the problem . Hey its worth the shot . Anyone know who i should email exactly about this . Let me know. If not its drive it a couple more years and cash in down the road !!

[disassemble]

Well took my 2000 Tacoma in today to get it looked at . They said there is no perforation. Said it looks like example 3. I was under my truck myself and i can see some pretty big spots starting to flake . The guy at the dealer said he sees no danger as of yet . He said come 2 or 3 years down the road there may be . I was really hoping there was cause my truck books for $14500 and that would bring me over $20000 for the truck with a buy back . Im going to try to email toyota and tell them im concerned and feel less about my truck now and would love to get a new one and see if they will offer me the buy back anyway to get rid of the problem . Hey its worth the shot . Anyone know who i should email exactly about this . Let me know. If not its drive it a couple more years and cash in down the road !!

just go to a dif dealership... you'll get different answers from each one.. thats how this stupid game works with them...

[Bhavesh]

Well took my 2000 Tacoma in today to get it looked at . They said there is no perforation. Said it looks like example 3. I was under my truck myself and i can see some pretty big spots starting to flake . The guy at the dealer said he sees no danger as of yet . He said come 2 or 3 years down the road there may be . I was really hoping there was cause my truck books for $14500 and that would bring me over $20000 for the truck with a buy back . Im going to try to email toyota and tell them im concerned and feel less about my truck now and would love to get a new one and see if they will offer me the buy back anyway to get rid of the problem . Hey its worth the shot . Anyone know who i should email exactly about this . Let me know. If not its drive it a couple more years and cash in down the road !!

did they hit it with a ball-peen hammer or just look at it?

if they didn't it might be a good idea to hit it yourself, and check to see if there's a problem area...if there is, you might want to call corporate Toyota (who can put stuff on record via. case file, then call the dealer and tell them to call you) then go back to the dealer and show them, by pointing it out where the frame is compromised

[shamustaco]

Just heard from my ISG rep and Toyota rep. To recap, after dropping my truck at the dealership last Friday (March 21) and getting a rental (Dodge Avenger).

They have conducted two inspections on my truck and deemed it as a buy-back. (the rep told me the % of trucks they plan to repair is very small; they'd rather just buyback and crush to avoid possible litigation)

Now, I just need to wait for the figures to be offered. The rep said that the 150% of KBB retail value is accurate. My offer will be extended by Monday she said, and then I can accept or decline.

Will keep y'all posted...

[weltz99]

Bhavesh, the dealer should of taken the KBB info during the inspection....my buy back was with my bed liner, wheels like yours, cd and the it was down to the dollar as I figured for myself. Got the call Tuesday, $9825 for a 97 reg cab 5speed with a little over 174k miles. Not to bad seeing I paid $4500 not even a year ago and put 13k on it. :lol:


Ben

[Bhavesh]

Bhavesh, the dealer should of taken the KBB info during the inspection....my buy back was with my bed liner, wheels like yours, cd and the it was down to the dollar as I figured for myself. Got the call Tuesday, $9825 for a 97 reg cab 5speed with a little over 174k miles. Not to bad seeing I paid $4500 not even a year ago and put 13k on it. :lol:


Ben

yep, the checklist they used is verbatim from the kbb website to determine the blue book value

they also have a space underneath the kbb checklist to list additional accessories, so if you have stuff you can't take off the truck, make sure you tell the tech to add it in that space

my update: I'm on day 4, I stopped by the dealership to ask about the status of my truck and:
-the older lady (who clearly doesn't like me and was waiting to give me attitude) told me "it takes a loooong time" and that I won't hear from Toyota for at least a month
-the younger lady then cut her off and told me she faxed in the paperwork a couple days ago. The next step would be to hear directly from Toyota, not from the dealership, and that (depending on how busy they are) might be by next week

they still don't have any dealership loaners on the lot, so I'm going to have to keep paying for the rental for now (to get reimbursed later)

they also only have one loaner truck, which isn't back yet

[Bhavesh]

ok...the checklist they use for evaluating the kbb value is on the "dealer-communication.pdf", page 12

you can find the "dealer-communication.pdf" file on the 4th post of the following thread:

http://www.customtacos.com/forum/showthread.php?t=109436

[vennom2]

yep, the checklist they used is verbatim from the kbb website to determine the blue book value

they also have a space underneath the kbb checklist to list additional accessories, so if you have stuff you can't take off the truck, make sure you tell the tech to add it in that space

my update: I'm on day 4, I stopped by the dealership to ask about the status of my truck and:
-the older lady (who clearly doesn't like me and was waiting to give me attitude) told me "it takes a loooong time" and that I won't hear from Toyota for at least a month
-the younger lady then cut her off and told me she faxed in the paperwork a couple days ago. The next step would be to hear directly from Toyota, not from the dealership, and that (depending on how busy they are) might be by next week

they still don't have any dealership loaners on the lot, so I'm going to have to keep paying for the rental for now (to get reimbursed later)

they also only have one loaner truck, which isn't back yet

Ask them to rent you a vehicle from enterprise or somthing thats what they did for me. They just needed my claim number or somthing like that Toyota inc. is paying for it.

[thebige]

Yeah, I'm still in this crappy Avenger that I drove to Mass and back yesterday. I'm picking up the check for my truck on Monday. I had an insurance check not clear for two weeks once, do you think this is the same deal?

[Bhavesh]

Ask them to rent you a vehicle from enterprise or somthing thats what they did for me. They just needed my claim number or somthing like that Toyota inc. is paying for it.

yep, the rental I got was through enterprise and toyota made the arrangements for them to come get me, but it's still going on my credit card for now before it gets reimbursed later

bige: do you have a timeline for the events to determine how long it all took? (ie. truck 1st went in, heard back from Toyota, received check, etc.)

[vennom2]

Yeah, I'm still in this crappy Avenger that I drove to Mass and back yesterday. I'm picking up the check for my truck on Monday. I had an insurance check not clear for two weeks once, do you think this is the same deal?


In total from inspection to check pick up how long was the process?

[The_Dude]

Don't know if you guys are able to do this seeing as it's too late after you take the truck in...but if you could get some pics up of the rust that qualifies for a buy-back that would be cool...just curious...I saw a thread somewhere with a pic that had some major cancer all over the frame...wanna compare ya' know....good luck to those who are getting monies!

[Enola Gaia]

Don't know if you guys are able to do this seeing as it's too late after you take the truck in...but if you could get some pics up of the rust that qualifies for a buy-back that would be cool...just curious...I saw a thread somewhere with a pic that had some major cancer all over the frame...wanna compare ya' know....good luck to those who are getting monies!

Illustrations of both the testing procedure and the kind of damage that does / doesn't qualify for the buy-back can be found in the sticky thread in Exterior ...

[thebige]

In total from inspection to check pick up how long was the process?
I'd say about 3-4 weeks as I'm picking up the check Monday. However, I had brought the truck in for service and the mechanic noticed how bad the frame was.

[SkyHighTacoma]

My 07 had some rust on the frame on the top of the frame next to the UCA on my axle on my frame next to the coils and on the bottom of my frame but they were small and i sanded them down and sprayed it with Rust-Olieum the no primer needed and the undercoated it but my Taco is undercoated.:waytogo: :headbang: :cool: :D

[vennom2]

I'd say about 3-4 weeks as I'm picking up the check Monday. However, I had brought the truck in for service and the mechanic noticed how bad the frame was.


My taco has been at the dealer for three weeks now.I am starting to get ansy..


:selfbonk:

[Racer-19]

Somebody may have covered this, but I didn't see the details in the post. ...so is the ACTUAL policy contingent on ownership date? Does anyone have first-hand knowledge of the real-deal-hollifield?

I unknowingly bought my 98 last week on-line, and haven't even seen it in person yet. I pick it up 4/3. I did however register it this past week... That would really suck if it's a rusted pig and I'm not qualified for the program...

The truth is that I'm kinda bummed out about this. I was really stoked about the Taco and my plans for upgrades and fun-grades. I suppose a little dough-ray-me would soothe my bummed-ness...

[Enola Gaia]

I don't know ... As I've stated before, I've seen *claims* that there's a cutoff date before which you were supposed to have been the registered owner to qualify for the buyback.

I've seen no formal confirmation of this, and the official documentation doesn't seem to address this point.

The extended warranty, however, is not dependent on when you became the registered owner - to the best of my knowledge.

The way I see it, there are 2 distinct things going on here:

(1) The frame / rust warranty period is extended out to 15 years

(2) Toyota's buying back the most seriously affected Tacos as of the time this warranty extension went into effect.

If your truck isn't bad enough for a buy-back, you are still covered on the extended warranty. I saw a post on TTORA from one guy who had his truck inspected. The tech / service manager told him it wasn't bad enough to qualify for buy-back now, but he might have a warranty claim in another 2 or 3 years.

NOTE: 'Warranty' and 'buy-back' are *NOT* the same thing. Toyota's paying remarkably good $$$$$ to eliminate the worst specimens as of the date the extended warranty started. This doesn't mean that if your 1998 Taco rusts through in 2010 you're automatically going to be offered any buy-back, much less the buy-back they're currently doing.

[Bhavesh]

got a call from Toyota today, and they haven't started the case yet for my truck, so my guess is they are busy, and this will take awhile

[thebige]

Well, I was supposed to pick up my check today at Toyota, but of course that didn't happen.:brickknoc I get to the dealership and they say that I can chill there, but they know nothing of my meeting. The "transfer agent" gets there and asks me and the other guy there for the same reason "Are you [whoever] and [whoever]?" We both say "no" at which point he says "Well, these are the only two I've got with me." The a**hole either left the checks at his house in Winooski (an hour and a half away and it's snowing/raining/icing) or he doesn't have them at all.:cussing: This guy tells me I'm going to have to bend a little to meet him on a day I'm scheduled to work because it's the only time or I'd have to wait a week till he can get back down here. After exhausting all other options the guy is going to overnight the check to the dealership IF he has it at home. If not I'm out a deposit on an A4 unless I really hustle.:thinking: Honestly I nearly flipped sh*t on this guy telling me "You're gonna haf-ta bend a bit, buddy" in his stupid redneck speak. Should I just make this into another thread?

[vennom2]

Well, I was supposed to pick up my check today at Toyota, but of course that didn't happen.:brickknoc I get to the dealership and they say that I can chill there, but they know nothing of my meeting. The "transfer agent" gets there and asks me and the other guy there for the same reason "Are you [whoever] and [whoever]?" We both say "no" at which point he says "Well, these are the only two I've got with me." The a**hole either left the checks at his house in Winooski (an hour and a half away and it's snowing/raining/icing) or he doesn't have them at all.:cussing: This guy tells me I'm going to have to bend a little to meet him on a day I'm scheduled to work because it's the only time or I'd have to wait a week till he can get back down here. After exhausting all other options the guy is going to overnight the check to the dealership IF he has it at home. If not I'm out a deposit on an A4 unless I really hustle.:thinking: Honestly I nearly flipped sh*t on this guy telling me "You're gonna haf-ta bend a bit, buddy" in his stupid redneck speak. Should I just make this into another thread?


What did he say about your rental...Was there any out of pocket expense?

I am gettin flippin pissed I have had to great deals on vehicles of freinds off loading vehicles cheap but dont have any flippin money.

Sarting my fourth week with out my truck... Ford f150 that i am driving is getting afully nice looking...:brickknoc

[thebige]

I haven't paid a penny for the rental.

[2000tacomaTRD]

just got word from toyota that they are buying my tacoma back. dont know if im mad or excited about this. just got it in febuary, and it is in MINT condition, minus the frame ( which didnt look bad at ALL) so i was quite shocked when they said they were buying it back, so if you think your frame looks fine, still get it checked out.

They said toyota should have an offer to me in about 5 days.

time will tell how this pans. out. I am hoping for at least 15k since the KBB of it mint ( which it actually is) is 10.9k

[thebige]

Another New Englander effected. I just picked up and deposited my check today. I just sent out the payment on a 99 Audi A4, but of course Mass doesn't have temporary registrations. I guess I'll be in this rental for another week or so until I get one piece of paperwork for a temporary VT registration.:selfbonk: I would have gotten another Toyota if I had found one, but I practically fell in love with this A4.

[Bhavesh]

Another New Englander effected. I just picked up and deposited my check today. I just sent out the payment on a 99 Audi A4, but of course Mass doesn't have temporary registrations. I guess I'll be in this rental for another week or so until I get one piece of paperwork for a temporary VT registration.:selfbonk: I would have gotten another Toyota if I had found one, but I practically fell in love with this A4.

congrats on finally getting the deal finalized! :waytogo:

so 2 weeks and 4 days for you?

[Enola Gaia]

just got word from toyota that they are buying my tacoma back. dont know if im mad or excited about this. just got it in febuary, and it is in MINT condition, minus the frame ( which didnt look bad at ALL) so i was quite shocked when they said they were buying it back, so if you think your frame looks fine, still get it checked out.

They said toyota should have an offer to me in about 5 days.

time will tell how this pans. out. I am hoping for at least 15k since the KBB of it mint ( which it actually is) is 10.9k

Welcome to CT! ... :waytogo:

Sorry the truck is 'bye-bye', but glad you found out before you got too emotionally attached to it ... :thinking:

[2000tacomaTRD]

Welcome to CT! ... :waytogo:

Sorry the truck is 'bye-bye', but glad you found out before you got too emotionally attached to it ... :thinking:


Thanks for the welcome, the sad part is I did become emotionally attached to it, I had just put a trailer hitch on it as well as a new headunit and speakers. eh well. at least they are taking care of a problem the right way!

thebige, how long did it take to go through the whole process? the service guy at toyota said i should have an offer by friday and then if i accept the offer it should take around 30 days to finialize it.

if thats the case im not sure when to start shoping for a new-er tacoma


also the toyota dealership i went to did a whole bunch of tacomas today so they were out of loaner cars and had enterprise loaning the car ( i got a gas guzzling dodge ram 1500 hemi, 4 door) pretty nice machine but not so nice on gas, the lady at enterprise said the had 11 rentals because of tacoma buy backs today alone. and the service guy at the dearlship said there is a dealership in NY with 100 tacomas being baught back. crazy

[Bruiser]

Thanks for the welcome, the sad part is I did become emotionally attached to it, I had just put a trailer hitch on it as well as a new headunit and speakers. eh well. at least they are taking care of a problem the right way!

Take the head unit speakers and trailer hitch off before you turn in it. Toyota doesnt care about that stuff they only want the truck to run under its own power.

[Racer-19]

I picked up my 98 in CT on Thursday night. Bought it on e-bay for $7300. Drove it back to Mayberry, got back Saturday around 2. Friday afternoon while driving through Ohio I called my local dealer and made an appointment for Monday morning. She a frame-rusted rascal, but sooooooweeeet everywhere else. Only 76k miles and straight as an arrow...

Damn shame if they skwash her like a bug... It will be interesting to see how they deal with me, since I only registered the truck in late March (had the paperwork before the truck). Wish me luck!

[Chris D.]

everything thats been needed to be stated has been stated..

chop the post, sticky and lock.. ;)

[Beavis]

everything thats been needed to be stated has been stated..

chop the post, sticky and lock.. ;)

Why do that? I myself would like to see how everyone does with this deal. So keep it running!

[Bhavesh]

hahaha, nice enolo

anyways, here are some relevant clarifications based on a phone conversation I had with a Toyota rep:

-Toyota is NOT placing after market accessories into the evaluation for the buyback price: so for the checklist found on page 12 of the dealership-communication.pdf, anything that's part of the check-boxes, under the "Equipment" section will go into evaluating your KBB price; anything that goes into the "Additional Accessories" section will not.

-Toyota is making the evaluations based on what a KBB excllent value of a private party sale would be...it's not based on "Suggested Retail Value" of what you would expect to buy off of a dealer

[Enola Gaia]

Thanks for the clarification, Bhavesh! ... :waytogo:

I've seen recommendations that owners strip off aftermarket equipment for the buyback, but I'd not yet seen any clear indication why this was a good idea ...

[Racer-19]

Dropped the 98 off this morning at my local dealer. He called back by 11 and broke the bad news... She's a rusted P-I-G. They gave me the loaner Highlander and the "Regional Rep will be in to see it by Friday..." :clapping:

We shall see, but, it looks like she's scrapper bait, and I'm lookin' for something a little newer...

Here's the catch; I just bought this one 3 weeks ago, and just got it home this past Saturday!... In fact, I don't even have the new title back from Mayberry, RFD... I hope it gets here before the Toyota Rep asks for it!

[Bhavesh]

for the section labeled "trim package" on page 12 of the dealer-communication.pdf, is "short bed" synonymous with "regular cab"?

I thought all 95.5-00 tacos had the same size bed? :thinking:

also, if the "trim package" section includes: xtra cab, SR5 xtra cab, limited xtra cab, pre-runner xtra cab, and pre-runner short bed, doesn't that also allude to (by process of elimination) "short bed" being the same thing as "regular cab"?

[Enola Gaia]

for the section labeled "trim package" on page 12 of the dealer-communication.pdf, is "short bed" synonymous with "regular cab"?

I thought all 95.5-00 tacos had the same size bed? :thinking:

also, if the "trim package" section includes: xtra cab, SR5 xtra cab, limited xtra cab, pre-runner xtra cab, and pre-runner short bed, doesn't that also allude to (by process of elimination) "short bed" being the same thing as "regular cab"?

No - 'short bed' is not synonymous with 'Regular Cab'.

All pre-2001 Tacomas (Regular Cab / XtraCab) had the same *length* bed. 2000 Tacomas with the StepSide option had a different *width* bed.

When the Double Cab arrived in 2001 it included the first Tacoma bed with a different length.

'Short bed' is typically used as a general default term for 'standard bed'. This terminology comes from third parties - Toyota didn't characterize its products as 'short bed' / 'long bed' / whatever during the 1995.5 - 2004 period.

[Bhavesh]

thanks for the clarification...short bed must just mean standard bed (with no bearing on size between 95-2000)

however, for the KBB evaluation of the truck, changing the trim from "short bed" to "xtra cab" changes the KBB value by several hundred dollars

so here's another question: isn't xtra cab synonymous with extended cab?

ie: isn't this an "xtra cab" truck?

http://i47.photobucket.com/albums/f167/patelbv/5-Tacoma/exterior/undercoverhi600.jpg

[Enola Gaia]

Regular Cab and XtraCab are cab style designations. As mentioned earlier, they have nothing to do with bed size in the 1995.5 - 2004 period.

I *would* imagine a change in cab designation would have a bigger impact on rated value than a change in bed designation.

Yes - XtraCab was the official and only Toyota term for small extended cab trucks from their introduction in the mid-1980's through 2004.

The official Toyota term changed to 'Access Cab' in 2005.

[Bhavesh]

ok: then I definitely have an extended cab ("xtra cab") truck and it looks like there was a mistake made somewhere between the dealer and the Toyota case worker who was evaluating my truck

upon discussion (with the case worker) of the KBB offer made by Toyota, she said that my truck was NOT evaluated as "xtra cab", and there was no such note made from the dealer that I indeed have an "xtra cab".

So I have to contact the dealer, have them check the truck to see if it's an xtra cab, and have them contact the case worker of the appropriate cab designation and have it re-evaluated

updates to come...

[Chris D.]

Its definatly an Xtra-Cab.. get that money brother!

I've heard of a few vin number goof ups on chrysler with neons being stated as sedans when their actually coupes..

off topis, is that bed cover that plastic heavy duty ultra lightweight type?

[2000tacomaTRD]

can anyone confirm if they base the buyback off of retail or private party?

i have heard both and there is a 2k$ diffence when i compare the two for my truck.

also my truck has been at the toyota dealer since last tuesday, they said 5-7 days till i hear back an offer, its been 8 days, i havent hear a thing, I called them, the lady said it should be another 5-7 days.

im getting aggrevated and this dodge ram Hemi is costing me a fortune in gas. it is a nice loaner tho!

[Chris D.]

did you absolutly need another truck for work?
Did they offer you a truck only or a car?
those hemi's love the sauce.. ouch, lol

Welcome to CT!

[2000tacomaTRD]

they had me in a PT cruiser for the day while they inspected the truck, so i called and asked if i coudl get an SUV or a Truck. and i pretty much got what i asked for! at least i have another car that gets better gas milage to drive meanwhile.

[Chris D.]

I would have just stuck with a little car, that way your gas
goes farther and your not putting miles/wear on your own vehicle..

[stevesnj]

Anyone have pics of their rusted frames?

[2000tacomaTRD]

if your looking for pictures of the rusty frames so that you can compare it to your frame. dont waste your time. because if people saw pictures of my frame they would think it looked 95% fine. there was no visible rust at all.

i was shocked that it failed the inspection. which is why i recommend everyone bring their truck in for the inspection even if their frame visually looks good

[stevesnj]

if your looking for pictures of the rusty frames so that you can compare it to your frame. dont waste your time. because if people saw pictures of my frame they would think it looked 95% fine. there was no visible rust at all.

i was shocked that it failed the inspection. which is why i recommend everyone bring their truck in for the inspection even if their frame visually looks good

Thats why i was wondering...my frame seems fine. I guess the problem is not noticeable?

[2000tacomaTRD]

got the offer this afternoon $15,030 just about what i expected

oh and for the record it says in the offer letter they use the retail value x 1.5

time to start hunting for an 01-05 taco :waytogo:

[Bhavesh]

for those of you driving a rental right now, just FYI (from the "warranty-policy.pdf"):

"The maximum number of rental days allowed beginning with the initial inspection is not to exceed 30 days".

So for those of you still waiting on checks and stuck in that rental, be aware that Toyota probably won't be paying for it after you hit the 30 day mark.

Another part says:

"During the repurchase process, the customer may remain in their complimentary loaner vehicle until the repurchase process is complete and they have obtained another vehicle, not to exceed 30 days from the initial rental date."

[sl0annuggets]

i brought my truck in on march 31 and i failed the inspection they were small little holes but they said thats all it takes.... but anyways i faxed my reg and title as i was told to do by this isg or ing whatever it is rep its been 3 days and i just want to confirm that he got it but he wont answer or return my phonecalls. i understand that people are busy but i just think that i should get a phone call or an email...i already put a down payment on a 4runner

[eddie11]

first... wanna say thanks to everyone providing bits of information on the buy back... just wanna pass this along... took my taco in today and it failed, i already knew it would because some of the large holes in the frame... two guys in front of me passed... anyways, in conversation with the service guy, he mentions my mileage (about 30k less than what i have on the truck) and i kept glancing over at the checklist sheet and noticed I suddenly had some accessories (which i dont have)... was very nice and mentioned that he knew i talked to a sales person inside the day before and hopes i can work out a deal on a new truck... at first i didnt realize it but after getting back on the internet and checking, my taco is now worth several hundred more than before, due to these "data gathering mistakes"... anyways, i am waiting with anticipation of my offer

[masstaco19]

I brought my 2000 SR5 V6 XtraCab in on Friday and passed much to my dismay, I was sitting in a 2007 4Runner with 13,000 miles getting ready to test drive it when I got the news :(. Does anyone know if the buyback for the KBB x 1.5 is good for the entire 15 years of the warranty or was it just a one shot deal? I only have 135,000 miles on it so I could easily make it to 2015 with this truck.

[Enola Gaia]

... Does anyone know if the buyback for the KBB x 1.5 is good for the entire 15 years of the warranty or was it just a one shot deal? ...

This point is a bit unclear.

My *impression* is that the 1.5 X KBB buyback pricing applies to this current campaign only. The provisions of the campaign make it clear Toyota will buy back the truck at its own discretion. They've not claimed the buyback (at any price) is a permanent part of the extended warranty coverage.

... Just my .02 - that's the way I interpret it ... :thinking:

[vennom2]

first... wanna say thanks to everyone providing bits of information on the buy back... just wanna pass this along... took my taco in today and it failed, i already knew it would because some of the large holes in the frame... two guys in front of me passed... anyways, in conversation with the service guy, he mentions my mileage (about 30k less than what i have on the truck) and i kept glancing over at the checklist sheet and noticed I suddenly had some accessories (which i dont have)... was very nice and mentioned that he knew i talked to a sales person inside the day before and hopes i can work out a deal on a new truck... at first i didnt realize it but after getting back on the internet and checking, my taco is now worth several hundred more than before, due to these "data gathering mistakes"... anyways, i am waiting with anticipation of my offer

The ISG rep will physically check your vehicle milage and all. He hands you your check in person. Good luck

[eddie11]

does anybody know if the "buy back" check will be treated as cash or trade-in with Toyota? the reason I am asking is because if it is a trade-in, then that saves on sales taxes as in my state, the trade-in value is deducted from the vehicle price and then the sales tax is applied

[tacoma man]

Hi folks. THanks for all your help concerning rusted frames on the Tacoma. Unfortunately, I think I have one. I own a 99 extended cab V6 TRD 4X4 85000 miles and I really love this truck. I have been following the posts concerning the problem and even checked the frame a couple of times and didn't puncture through it. Today I was reading where it was happening easily near the shackles. I gave the frame one more wham and didn't find anything, then hit it as hard as I could near the leaf springs with the fork end of the hammer and guess what? Presto! Holy crap! I had made an appointment recently just to have it looked at thinking it was OK. Just had new Goodyear Wranglers put on it. Question is should I count on leaving it at dealer next week and say goodbye? Sorry for the length of post just happened sad sad day.

Tacoma man :confused:

[Bruiser]

Tacoma man, I'm not sure how the whole process works beings Im in Colorado but if I were you I'd take the Wranglers off and put some old beater tires on. Toyota doesn't care about the tires their only concern is that the truck run's under its own power.

Best of luck

[Enola Gaia]

Yes - as mentioned before, you might want to strip off anything aftermarket you'd like to keep before turning in the truck ...

[tacoma man]

So you think one hole that I did in the frame will most likely be a buy back?

Tacoma man

[Enola Gaia]

So you think one hole that I did in the frame will most likely be a buy back? ...

There's no way to tell with 100% certainty until they run the inspection procedure.

If the hole you knocked in the frame was in the middle section they're concentrating on, I'd strongly suspect it's a buyback.

[masstaco19]

I just talked to a rep at Toyota Customer service, they said the KBB x 1.5 is a resolution that will be good for the entire length of the warranty. Now excuse me I am off to the salt flats and the beach.....

[Enola Gaia]

I just talked to a rep at Toyota Customer service, they said the KBB x 1.5 is a resolution that will be good for the entire length of the warranty. Now excuse me I am off to the salt flats and the beach.....

Thanks for the report! ... :waytogo:

That's the first claim I've seen on how long the KBB X 1.5 buyback provision is good for ... :thinking:

[masstaco19]

Ya I don't know if someone else wants to try to confirm this as well, but hopefully its true.

[Bruiser]

I just talked to a rep at Toyota Customer service, they said the KBB x 1.5 is a resolution that will be good for the entire length of the warranty. Now excuse me I am off to the salt flats and the beach.....
:funnyup: :funnyup:

[vennom2]

So you think one hole that I did in the frame will most likely be a buy back?

Tacoma man
I would say was absolutely. Take the tires off i did I went to the junk yard and got shotty tires . They dont care as long as milageis correct and truck runs your allset.

[vennom2]

I just talked to a rep at Toyota Customer service, they said the KBB x 1.5 is a resolution that will be good for the entire length of the warranty. Now excuse me I am off to the salt flats and the beach.....


now does anyone know this? If you buy a tacoma that looks good and you have it for two years and you have ALLREADY done the buy back will they cover you again???

This is the million dollar question because to tell you the truth tacomas are huge money here in Rhode Island.

[Betsyd]

I am new to this site.. but have read down through everyones comments.. Thanks so much. It's been very helpful. Being a woman everyone is trying to tell me what to do.. Just wondering if anyone on here is from The Central VT area or Burlington? I have scheduled an appointment for my truck next week but now the rumor is flying around town that I should be taking it to a different dealer as one is treating you better then another, basically only care about you if you are buying a new truck from them, which I won't be cause it's time to move on... but since some of you have already gotten an offer...Am I right in saying that it's not the dealers decission on how much I get offered, it's someone directly from Toyota?? Sorry for the long post, but I just needed some advice from someone who has gone through this already. Thanks:confused:

[Enola Gaia]

...Am I right in saying that it's not the dealers decission on how much I get offered, it's someone directly from Toyota?? ...

(1) Welcome to CT! ... :waytogo:

(2) Toyota has retained ISG (Impartial Services Group) to handle much of the customer communication, report handling, and repurchase handling functions.

If your dealer inspects your frame and finds it to be perforated so as to qualify for buyback, the dealer will go to an ISG Web portal and input the data on your truck. ISG and / or Toyota will take it from there (as far as determining a buyback offer).

It's not 100% clear which party (ISG or Toyota) makes the final decision on the buyback offer amount. The 1.5 times Kelley Blue Book (KBB) figure is hard-wired into the campaign policy documents, so that's not really subject to negotiation. What *may* be subject to calculation is the value of the vehicle to be multiplied by 150% (e.g., figuring out what allowance for any aftermarket upgrades left on the vehicle).

In any case ... Your dealer's responsibilities are limited to:

- doing the inspection
- handling loaner / rental arrangements
- making the report to ISG if the truck qualifies for buyback

To review the actual documentation, check the sticky thread in Exterior:

http://www.customtacos.com/forum/showthread.php?t=109436

[eddie11]

can anybody provide how much over invoice they got for buying a new tacoma with their buyback check? i was just thinking that since Toyota is going out of their way to offer incentives to customers to stay with Toyota, that perhaps theres those "secret" incentives from Toyota to the dealer that only the general manager will know about... somone got an ear to the wall that might know this?... if you think about it, the dealer is the one who is gonna work with you trying to get you buying another Toyota...

[ADRay]

(i did not read this whole post, so i don't know if this has been mentioned)

although everyone around here is aware of the buyback, but i thought this was interesting-

i was on craigslist and saw a replied post to a guy that appearantly was looking to buy 96-99 tacos at the going rate before this came up
(=then turning them in at 1.5x)

the reply was exposing the guy who most likely got him...

so it's important to let people who might not have gotten the word yet to know so they don't get scammed

[Betsyd]

(1) Welcome to CT! ... :waytogo:
fv
(2) Toyota has retained ISG (Impartial Services Group) to handle much of the customer communication, report handling, and repurchase handling functions.

If your dealer inspects your frame and finds it to be perforated so as to qualify for buyback, the dealer will go to an ISG Web portal and input the data on your truck. ISG and / or Toyota will take it from there (as far as determining a buyback offer).

It's not 100% clear which party (ISG or Toyota) makes the final decision on the buyback offer amount. The 1.5 times Kelley Blue Book (KBB) figure is hard-wired into the campaign policy documents, so that's not really subject to negotiation. What *may* be subject to calculation is the value of the vehicle to be multiplied by 150% (e.g., figuring out what allowance for any aftermarket upgrades left on the vehicle).

In any case ... Your dealer's responsibilities are limited to:

- doing the inspection
- handling loaner / rental arrangements
- making the report to ISG if the truck qualifies for buyback

To review the actual documentation, check the sticky thread in Exterior:

http://www.customtacos.com/forum/showthread.php?t=109436
Thanks so much. I really appreciate the information!!!

[raisor87]

how long have people had to wait I've been in a rent a car for nearly three weeks toyota just sent an offer letter that was way wrong they tried to pay me as a regular tacoma 2.4 when I have a prerunner 2.7. The idiots at the dealer said they don't know how to tell if it is a prerunner or not because its debadged. Pretty simple I have a two wheel drive truck with 6 lug rims that sits high like a 4wd. Then ISG says once they clear up the confusion and send another offer letter it will be about 2 weeks until I can go pick up my check

[Enola Gaia]

The VIN should have been enough to tell it was a PreRunner ... :rolleyes:

The Toyota policy documents clearly limit rental coverage to 30(?) days. I'd suggest you find out exactly when your rental coverage runs out (or whether they'll give you extended rental since it was their mistake delaying the process).

[Tillers_Rule]

The idiots at the dealer said they don't know how to tell if it is a prerunner or not because its debadged.

Wow, idiots indeed.

You should ask them how they could even tell it was a Toyota since it was debadged:looney:

[eddie11]

anybody check their kbb price lately? mine dropped 200 er 300 according to the toyota 1.5x math.... yikes

[Chris D.]

the values of vehicles go down year by year..
unless its a Hemi Cuda convertable.. Slightly different situation there ;)

[Enola Gaia]

the values of vehicles go down year by year..
unless its a Hemi Cuda convertable.. Slightly different situation there ;)

Don't the Kelley Blue Book values get updated quarterly? :thinking:

[Chris D.]

I ment in general, the values, ect..

as far as when they drop their values, I donno,
mite have to check with KBB.com to know for sure..:thinking:

[slither83]

Well, my father finally received his offer today.

Specs:

1998 Tacoma XTra Cab
V4, 4x4
200,000KMs
No options other than cruise control and alloy wheels.

15700$ (Canadian Dollars)

Values are based (apparently) on top conditions for Canadian Black Book...

[Enola Gaia]

I ment in general, the values, ect..

as far as when they drop their values, I donno,
mite have to check with KBB.com to know for sure..:thinking:

According to the KBB FAQ at their website:

http://www.kbb.com/kbb/CompanyInfo/FAQ.aspx?section=UsedCar#uc_8


When do you update your used values?

Trade-In and Private Party values on our website are updated weekly, but not every vehicle will change in value; Retail Values are updated every two months for models up to 7 years old; every four months for models 8 to 21 years old, beginning the first of January. However, it is important to remember that an update does not necessarily mean that every vehicle will change in value. The values we provide are based on the current marketplace, not on age. Remember, the marketplace can be erratic and inconsistent, especially when reporting both the wholesale and retail market.

[speckdzl4shzl]

Well, my father finally received his offer today.

Specs:

1998 Tacoma XTra Cab
V4, 4x4
200,000KMs
No options other than cruise control and alloy wheels.

15700$ (Canadian Dollars)

Values are based (apparently) on top conditions for Canadian Black Book...


V4 lol

[Chris D.]

V4 lol

:funnyup:

plenty of room underhood there :)

I wonder why they never made a V4? :D

[speckdzl4shzl]

we're not laughing at you, we're laughing with you :lol:

[Chris D.]

we're not laughing at you, we're laughing with you :lol:

no......I'm pretty sure I'm laughing directly at him..
I believe the pointing is a dead giveaway.. :D

[speckdzl4shzl]

hahahaha

[Berkshire]

Hi,

New to the forum. I got my call from ISG after about 2+ weeks (a week ago) and picked up my check yesterday. ISG actually came out a little higher than I calculated as they reimbursed me for some accessories. My experiences has been great with my dealer. However, my dealer is a very enthusiastic participant in this program and there are many out there who are not. I've sent several friends to this dealer from other areas. This is a small country dealer - take a look at the pics showing 100+ trucks in their boneyard - ther are another 40-50 on the road waiting for to be parked there.

My new truck is coming in a few days. Be advised that when you accept your check you give up your rental the same day. All in all, a good experience from a good dealer that I have used for over 30 years. BTW, the first Toyota the factory bought back from me ( a Camry) was almost 20 years ago. That's reason #1 why I bought this truck and then ordered a 2008 when my frame was found to be rotted.

Bob

[Enola Gaia]

Welcome to CT, Bob! ... :waytogo:

... And thanks for the pics - they really demonstrate how big this campaign / effort is becoming ...

[jimsunder100]

This Is Why I Buy Toyota!!!!!!!!:)

[RevHard6]

Wow, look at all the spare parts going down the tube. Too bad they couldn't sell them to recyclers.

Has anyone on the west coast done this? I'm thinking about taking mine in just to have it inspected.

[2siktacos]

Hi,

New to the forum. I got my call from ISG after about 2+ weeks (a week ago) and picked up my check yesterday. ISG actually came out a little higher than I calculated as they reimbursed me for some accessories. My experiences has been great with my dealer. However, my dealer is a very enthusiastic participant in this program and there are many out there who are not. I've sent several friends to this dealer from other areas. This is a small country dealer - take a look at the pics showing 100+ trucks in their boneyard - ther are another 40-50 on the road waiting for to be parked there.

My new truck is coming in a few days. Be advised that when you accept your check you give up your rental the same day. All in all, a good experience from a good dealer that I have used for over 30 years. BTW, the first Toyota the factory bought back from me ( a Camry) was almost 20 years ago. That's reason #1 why I bought this truck and then ordered a 2008 when my frame was found to be rotted.

Bob

HOLY SH*T!!!!! Somebody has got to do something!!! Those trucks can't be crushed!!! That's a sh*tload of parts, most probably still good. If the frames are the only problem then they should be stored & kept for parts & sell the parts for discounted prices at least. Once a frame has been stipped down for parts, then trash the frame. Actually they should save the frames too. Some minitruckers might be able to use them for there frame modifications & such. :shrug:

[liftedtoy35]

i just piad for a membership via pay pal...how long does it take to update my account status on here?

[Enola Gaia]

i just piad for a membership via pay pal...how long does it take to update my account status on here?

(1) Welcome to CT! ... :waytogo:

(2) Please post your question in Site Suggestions or Off-Topic. This thread is not the appropriate place for it ...

In general, it can take some days for account status to get updated.

[ewhitworth1]

My 99 Toyota Tacoma failed inspection in September due to the rusted frame. I had to have the rear frame welded for the truck to pass inspection. Has anybody previously had their frame welded and taken the truck to Toyota for this evaluation? What was Toyota's response? I see that from the dealer-communication.pdf that they will offer a reimbursement for the repair. I would personally rather see them buy back the truck.

[Berkshire]

My 99 Toyota Tacoma failed inspection in September due to the rusted frame. I had to have the rear frame welded for the truck to pass inspection. Has anybody previously had their frame welded and taken the truck to Toyota for this evaluation? What was Toyota's response? I see that from the dealer-communication.pdf that they will offer a reimbursement for the repair. I would personally rather see them buy back the truck.

I have a friend with this same situation. When I went in on Monday to get my check I asked the service manager and he said Toyota would buy that truck back per the program (it would fail the inspection) and would also reimburse for the frame repair. Anyway, that's what my dealer told me - what happens could depend on how your dealer goes to bat for you.

Bob

[hockeyeast]

I have a friend with this same situation. When I went in on Monday to get my check I asked the service manager and he said Toyota would buy that truck back per the program (it would fail the inspection) and would also reimburse for the frame repair. Anyway, that's what my dealer told me - what happens could depend on how your dealer goes to bat for you.

Bob

My frame was welded last year..that should not pose a problem with this buy back. Mine failed this year and I am waiting to hear from ISB. It cost me 120.00 to get mine done. I'll ask , but it's no big deal if they don't. I got another year outta her. It has been a great truck and still runs like a top. What a shame its to be smushed!

[hockeyeast]

Ok, here is my next question...should I buy another tacoma? I was looking for a 2002 or newer. What are your thoughts on this?:rolleyes:

[Berkshire]

Ok, here is my next question...should I buy another tacoma? I was looking for a 2002 or newer. What are your thoughts on this?:rolleyes:

I'm in New England (lots of salt) An independent shop I also use has seen some pretty crusty frames on 2003 Tacomas - possibily only a matter of time on those? I would get the new model (2005?) on up. With no definitive paper from Toyota on what caused the problem ( I hear rumors of bad/missing coatings or lack of drain holes) who knows whats going on with this generation of Tacomas.

Generally, though, this company has treated me fine - I am getting another Tacoma ( as soon as they can get the one I want from another dealer).

Bob

[longway5]

Has anyone had experience with getting a dealer to find a specific truck if the old one failed? I have a 99 4x4 that falls in the VIN range, and I'd be surprised if it didn't fail (if not this year, maybe next, the frame is rusty, I've already replaced the shocks because they rusted out, and my rear bumper is swollen due to rust). I just don't have time to truck shop and ideally I'd like another previous-gen tacoma, namely an 03-04 extend cab 4x4 V6 with a 5 spd and tdr if possible. Looking around on toyota's pre certified used car lists, there are a couple trucks, but I don't really want to drive 200 + mi to get one.

[ADRay]

i'm going in 11 am on Monday for my inspection

[Racer-19]

My 99 Toyota Tacoma failed inspection in September due to the rusted frame. I had to have the rear frame welded for the truck to pass inspection. Has anybody previously had their frame welded and taken the truck to Toyota for this evaluation? What was Toyota's response? I see that from the dealer-communication.pdf that they will offer a reimbursement for the repair. I would personally rather see them buy back the truck.

My frame was repaired by the previous owner, but it was such a rusted PIG that it really didn't help much. Too bad for him, he wasn't a CT member! I bought the 98 from him on e-bay and he did not disclose the rusted frame. He is a BIG J.O.... I learned about the issue on this site and bought it anyway. I got it home on Saturday, dropped it off at the dealer on Monday, never to be seen again... Netted $5500 for a weekend drive from CT to Mayberry...

The dealer acknowledged the repair and had no issues with it. Picked up the check this past Friday and I'm back on the hunt. My wife just told me she is preggo, so maybe a double cab is in my future!:headbang:

[Bhavesh]

congrats on both the check, and your up and comer!

I already passed the 30 day mark, returned the rental car, and am awaiting re-imbursement for the rental charges from the dealership and an updated offer on the Tacoma

[ADRay]

i had mine done today and i passed!

pretty suprised being in a coastal/ winter salt area.

[Shakerhood]

I have not taken mine to the Dealer yet but here is a Pic of 1 spot on my Frame in front of the Spring Mount on the Drivers Side.

http://imgcash6.imageshack.us/img508/8919/rust1iy7.jpg

[hallencu]

:rolleyes: I would say...Failed.

:clapping: Bring on the buy-back.

[Shakerhood]

There is also a Crack/Hole in the Frame in the rear fenderwell.

[Shakerhood]

Here is a Pic, if you look on the edge of the Frame you can see the Crack/Hole. The Frame overall seems pretty solid but the hole in front of the Spring Mount bothers me because of its location and I am not sure how that Crack affects it either...

http://imgcash2.imageshack.us/img254/7258/crack1nu7.jpg

[Beefed Taco]

So my neighbor just got her thing in the mail today. This is one lady who could benefit from her truck being junk and getting a good buy back...she poooor. Does anyone have any solid info on people making out for the good with all this bs? Hers will probably be great and mine will probably be junk (since I care about mine and don't want to get rid of it) or have to fix the frame. :shrug:

[liftedtoy35]

just joined this site after i heard of the non-recal-recall,
i searched for toyota sites that could clue me in
I have a 98 lifted toy, and i used that lift for the outdoors
im from northern wv, lots of snow, lots of mudd, lots of salt
my frame over looked in very good condition
i made my appointment, and it took almost a month to get in
the dealer said they only took one tacoma inspection a day
Obviously due to free labor
i took everything out of the interior, and anything easily taken out before the day of the inspection just in case
after a 2 hr wait, the dealer called me in the office and filled me in
When he said it failed, i got a lump in my throat....choked up
almost like loosing a pet. But i got 50 over excellent on KBB.com
which totalled my at 11,300. (a 98, with 170k miles, 2.7, standard, non trd)
So now im driving a rental from enterprise, that they are paying for. A 08 chevy silverado. Nice truck, but not MY TRUCK. Im looking for a 01-04 tacoma, any suggestions

[liftedtoy35]

And for the record, the dealer will let you strip alot of stuff off your truck , before <wince> they take it to the crusher
Even though i felt like a goul, riffling through the pockets of a dead relative,
no good would come from letting my aftermarkets go to their final resting:(

[Chris D.]

Look in the vehicles for sale section..

do you really REALLY need another 4x4?
Mite be worth lookin at a 2wd for fuel economy?

[liftedtoy35]

i live in the mountains, my house is on a 1/2 mile hill each way, and with the snow, yeah ill just have to suck it up and watch the price of gas bend me over. But thanks, and im new on here, didnt see the sales part
If i get a chance ill take a pic of my slightly cracked frame

[Chris D.]

Welcome to the site brother!

try and find a 01-04 3RZ 4x4 and you'll be doin good :)

[Shakerhood]

If mine gets bought back I will be buying an 08 Taco.

[Shakerhood]

I scheduled an Appointment for the Dealer to take a look at it on Monday, the Woman was real nice but it sounded to me like she said it was going to fail because of the hole in front of the Spring Mount.

[raisor87]

going to pick up my check from the transfer agent today in the amount of $5475 after the payed off my lien. It didn't take them long to cut the check after they finally got all my options and whatnot straight. And the general manager of the dealership is bending backwards as far as he can to try and get me into another toyota. This is after I told them I would never buy toyota again.

[Enola Gaia]

going to pick up my check from the transfer agent today in the amount of $5475 after the payed off my lien. It didn't take them long to cut the check after they finally got all my options and whatnot straight. ....

Glad to hear you finally got it straightened out ... :waytogo:

[PGD55]

Toyota told me that I could take the aftermarket parts off my truck before I turned it in but the day before I turned it in they told me the oppisite information, that I had to leave everything on the truck and that the truck had to be running. This went against everything they had been telling me for over a month so my truck went to the crusher with a perfectly good supercharger on it. I have made many Custom Taco members upset at me because I promised them parts from my truck but I could not deliver after Toyota gave me the news. I cannot find a big enough rock to crawl under, THANKS TOYOTA FOR MAKING ME LOOK LIKE A TOTAL A$$.

[eddie11]

Hey, just wanna say thanks to everyone who has helped me out and provided info on the tacoma frame rot buyback lottery. I cashed in big with the following…

1998 tacoma, 4x4, sr5, w/ gun rack, 192k miles, leaky fluids, bent rim, hole in exhaust, rusted out rear bumper, inoperable climate control, etc

Toyota gave me 11k for the above truck

And what I got was a 2008 tacoma, 4x4, access, sr5, 2 miles

Msrp total + tax+ tags was 26k

And with my redneck accounting things worked out like this
+26k – 11k (buyback) – 1k (Toyota loyalty cash) – 1.9k (dealer discount) = 12k

I got a bunch of equotes and was able to get 1.9k off the price which surprised me but I guess business is really slowwwwww

And financed that 12k at 0% 36mo

from inspection to check was bout 21 days

I miss the old Tacoma, even cleaned and washed it up before its off to a crusher in Ohio somewhere, but that’s a deal of a lifetime that my pap would have been proud that I was able to make… and the old gun rack looks awesome on the new Tacoma….. KAPOW !

Thanks again and best of luck to yous others frame rot lottery winners.

[Bruiser]

Eddie you did alright man... CONGRATS :waytogo:

My only question is..... where's the picts?

[Enola Gaia]

Congratulations, Eddie! ... :waytogo:

It takes some of the sting out of this situation to know it's led (in multiple cases) to more-than-decent buyout figures and the opportunity to 'trade up' without too much pain ... :thinking:

[eddie11]

here ya go... please dont touch ... ha ha

[eddie11]

oh there was no pain... well maybe only the look the wife gave me when she found out its another 5 speed stick that she cant drive... but i am sure once those 36 mo of payments are up she will be out lookn fer something new fer herself... maybe i can refinance the 0% 36 mo out for a longer term?... ha

[Shakerhood]

Toyota told me that I could take the aftermarket parts off my truck before I turned it in but the day before I turned it in they told me the oppisite information, that I had to leave everything on the truck and that the truck had to be running. This went against everything they had been telling me for over a month so my truck went to the crusher with a perfectly good supercharger on it. I have made many Custom Taco members upset at me because I promised them parts from my truck but I could not deliver after Toyota gave me the news. I cannot find a big enough rock to crawl under, THANKS TOYOTA FOR MAKING ME LOOK LIKE A TOTAL A$$.

When I made my Appointment the lady on the phone told me that Toyota gave them the power to impound my Truck if they fail it so I had better take everything out or off of it. I dont want to touch anything until I know it fails, if it fails I plan on getting junkyard Tires put on it and I want my Stereo and Speakers. I also dont think they have the right to Impound my Truck as I am the legal owner of it.

[Chris D.]

Toyota told me that I could take the aftermarket parts off my truck before I turned it in but the day before I turned it in they told me the oppisite information, that I had to leave everything on the truck and that the truck had to be running. This went against everything they had been telling me for over a month so my truck went to the crusher with a perfectly good supercharger on it. I have made many Custom Taco members upset at me because I promised them parts from my truck but I could not deliver after Toyota gave me the news. I cannot find a big enough rock to crawl under, THANKS TOYOTA FOR MAKING ME LOOK LIKE A TOTAL A$$.

I wouldn't sweat it too much, dickholes will get over it..

Did you at least get paid for the charger value? :shrug:

[hallencu]

When I made my Appointment the lady on the phone told me that Toyota gave them the power to impound my Truck if they fail it so I had better take everything out or off of it. I dont want to touch anything until I know it fails, if it fails I plan on getting junkyard Tires put on it and I want my Stereo and Speakers. I also dont think they have the right to Impound my Truck as I am the legal owner of it.

According to the Vehicle Inspection PDF form Toyota that Enola posted on the sticky, it says that if it fails inspection that the final decision of whether the vehicle is bought back or returns to the customer is the Owner! I would print that out and take to your dealership.

[eddie11]

no matter what, Toyota CAN NOT take your truck from you... same applies if your vehicle fails inspection, if you take it, i think you have to sign a waiver... if you got holes in the frame due to rust then your truck will fail

[hockeyeast]

no matter what, Toyota CAN NOT take your truck from you... same applies if your vehicle fails inspection, if you take it, i think you have to sign a waiver... if you got holes in the frame due to rust then your truck will fail

I can god dam guarantee you that my aftermarket stuff is comming off. I just put on fender flares. In no way are they going to get my aftermarket stereo.
That's mine. As far as the bedliner..I could give a crap about that.:)

[Tillers_Rule]

Toyota told me that I could take the aftermarket parts off my truck before I turned it in but the day before I turned it in they told me the oppisite information, that I had to leave everything on the truck and that the truck had to be running. This went against everything they had been telling me for over a month so my truck went to the crusher with a perfectly good supercharger on it. I have made many Custom Taco members upset at me because I promised them parts from my truck but I could not deliver after Toyota gave me the news. I cannot find a big enough rock to crawl under, THANKS TOYOTA FOR MAKING ME LOOK LIKE A TOTAL A$$.

I'm guessing there's a Toyota mechaninc out there somewhere with a new super charger:thinking:

[Shakerhood]

no matter what, Toyota CAN NOT take your truck from you... same applies if your vehicle fails inspection, if you take it, i think you have to sign a waiver... if you got holes in the frame due to rust then your truck will fail


From what I have seen of my Frame it is pretty solid except for the Hole by the Spring Mount that I posted Pics of. That hole is only about the size of a Pea and that Crack is about a half inch long back inside the rear. I dropped it off at the Dealership and threw my Keys in the Overnight Box, they are suppose to look at it Monday afternoon, I dont know what to expect.

[Shakerhood]

Well it failed the Inspection today, the Dealer told me it was the nicest truck they have failed with the least amount of rust.

[deuce179]

Well it failed the Inspection today, the Dealer told me it was the nicest truck they have failed with the least amount of rust.
Did Toyota buy it back or did they decide to repair it Has anyones truck that failed inspection been repaired by Toyota? My Tacoma is basically in the same condition as yours is in with only 1 small hole in the frame and was wondering if Toyota would repair it or just buy it back. Thanks for your time.

[disassemble]

can i find someone with a old taco that doesn't know about this buyback and buy his truck from him? or did i read and it was accurate that you some how need to own your taco for a certain amount of time? i duno

[disassemble]

Did Toyota buy it back or did they decide to repair it Has anyones truck that failed inspection been repaired by Toyota? My Tacoma is basically in the same condition as yours is in with only 1 small hole in the frame and was wondering if Toyota would repair it or just buy it back. Thanks for your time.

if your truck falls in the years for the recall they'll buy it back.. if you have any frame rust, it will fail and you'll win... welcome to the site and fill out your profile so where know who you are, and go to the introduce yourself section too :waytogo:

[Shakerhood]

Did Toyota buy it back or did they decide to repair it Has anyones truck that failed inspection been repaired by Toyota? My Tacoma is basically in the same condition as yours is in with only 1 small hole in the frame and was wondering if Toyota would repair it or just buy it back. Thanks for your time.

Yep they are buying it back, the Mechanics and the the Cashier kept talking to me about how clean my Truck is. I got everything off except the Tires and the guy said he was entering everything in the Computer but he never gave me a copy of anything or a case number, he just said the Dealer is nothing more than an Inspection Point and that I should expect someone to call me.

[V A D E R]

Can someone who has received their check tell me what type of check it was (cashier's, bank check, etc.)?
Was there a wait for it to clear?

[Enola Gaia]

Did Toyota buy it back or did they decide to repair it Has anyones truck that failed inspection been repaired by Toyota? My Tacoma is basically in the same condition as yours is in with only 1 small hole in the frame and was wondering if Toyota would repair it or just buy it back. Thanks for your time.

No - repair is not an option (as far as the dealer / campaign is concerned). If the frame fails the perforation test, it's either (a) they buy it back or (b) you sign a waiver and keep it.

[Enola Gaia]

can i find someone with a old taco that doesn't know about this buyback and buy his truck from him? or did i read and it was accurate that you some how need to own your taco for a certain amount of time? i duno

There were claims when the campaign started that you had to be the owner of the truck as of a certain date (when the campaign started) to qualify for the buyback.

[Enola Gaia]

... the guy said he was entering everything in the Computer but he never gave me a copy of anything or a case number, he just said the Dealer is nothing more than an Inspection Point and that I should expect someone to call me.

That is correct ... The dealership is acting only as the inspection point and the frontline agent who enters a report into the system.

Toyota has retained ISG (Impartial Services Group) to manage all the customer contact / buyback procedures.

To see the details, check out the official inspection / policy documentation posted in the Exterior sticky thread on this subject ....

http://www.customtacos.com/forum/showthread.php?t=109436

[Shakerhood]

My Truck only has 81150 Miles on it and I come up with right around $12,000 on KBB, so I am expecting around $18,000 for the Buyback. This is so weird as I love my Truck and dont want to part with it yet it is such a good deal to let it go at the same time.

[Bhavesh]

update: be aware that if you have Toyota re-quote your offer because the incorrect options were selected at the dealership or errors at ISG, the process can take a long time. I've already passed 6+ weeks and still haven't completed the process.

[Enola Gaia]

update: be aware that if you have Toyota re-quote your offer because the incorrect options were selected at the dealership or errors at ISG, the process can take a long time. I've already passed 6+ weeks and still haven't completed the process.

Yep - that's exactly the sort of screw-up that drove raisor87 up the wall ... :rolleyes:

[Shakerhood]

I sure hope they did not screw up anything while entering my info! My Dealer wants 80 bucks to take off my old Tires for me, Geez!

[Seacoast]

80 bucks! The dealer that has my truck 'only' wanted $40 to swap my wheels.

[Shakerhood]

Yeah I feel kinda ripped off, I am gonna try to make it up on buying the new truck!

[Seacoast]

I got my call from ISG today and the offer was much less than I expected. I am going to call Toyota, but first I want to get you guys thoughts.

I have a 97 xtracab 3.4L manual trans 4WD with 126,566 miles. It has: LX, AC,Power steering, cruise control, an aftermarket single CD (with AM/FM), sliding rear window, bed liner, a custom bumper ( a cheap one, but still), an aftermarket hitch, and it had aftermarket wheels on it when I brought it in. I swapped them for the stock alloy wheels after the first dealer inspection. (The mechanic seemed to understand why I had waited til then).

By my calculations that makes the blue book value $8185 (which x1.5 = $12,277.5) The ISG guy just offered me $11,527.5. (1.5 x $7685)

Both the dealer and the ISG guy say my aftermarket parts don't count toward the kbb value. I thought they did count - otherwise I wouldn't have left them on the truck. :confused:

I think I need to call Toyota to find out the real deal. Does anyone know who at TMC I should call?

[MustangCRZY302]

Could someone PM me the phone number to call for this? My dad threw out the paperwork, and I think we will be able to get some thing, cause our taco is rusted to hell

[Bhavesh]

I got my call from ISG today and the offer was much less than I expected. I am going to call Toyota, but first I want to get you guys thoughts.

I have a 97 xtracab 3.4L manual trans 4WD with 126,566 miles. It has: LX, AC,Power steering, cruise control, an aftermarket single CD (with AM/FM), sliding rear window, bed liner, a custom bumper ( a cheap one, but still), an aftermarket hitch, and it had aftermarket wheels on it when I brought it in. I swapped them for the stock alloy wheels after the first dealer inspection. (The mechanic seemed to understand why I had waited til then).

By my calculations that makes the blue book value $8185 (which x1.5 = $12,277.5) The ISG guy just offered me $11,527.5. (1.5 x $7685)

Both the dealer and the ISG guy say my aftermarket parts don't count toward the kbb value. I thought they did count - otherwise I wouldn't have left them on the truck. :confused:

I think I need to call Toyota to find out the real deal. Does anyone know who at TMC I should call?

your aftermarket parts don't count toward KBB value

to see the contact numbers, check the PDF in the sticky thread in the "exterior" section

also, I'm on week 7 after having to clear up issues regarding the options on my truck and the process is not complete yet

[Shakerhood]

Its been 10 days so far and I have yet to hear from Toyota or ISG.

[Shakerhood]

Well I got a call from Toyota and then 5 minutes after I hung up with them ISG called and made me an Offer and are sending the Paperwork Overnight, that means this entire ordeal is closer to the end than the beginning now!

[Shakerhood]

Here is a Pic of the Tacos that failed at my Dealer, mine is the good looking Silver one all the way up on the end!

http://imgcash3.imageshack.us/img363/9581/lineupod0.jpg

[Chris D.]

For anyone thats dumping their taco, give me your passengers side bed panel before they crush it! :)

[Jiggerman]

Here is a Pic of the Tacos that failed at my Dealer, mine is the good looking Silver one all the way up on the end!

http://imgcash3.imageshack.us/img363/9581/lineupod0.jpg

Look at all those parts, going down the crapper. I would love to break in and take some stuff...

[Seacoast]

Speaking of taking stuff...

My truck is sitting behind the dealership with my stereo still in it. After I accept ISG's offer I should be allowed to take the stereo, but the dealer told me I can't work on the truck in their lot and its not safe to drive.

What if I just did so anyway? The chance of them seeing me taking the stereo are slim because there no doors on that side of the building. But if they did, could I get in trouble? The only applicable charge I can think of is trespassing, but would they call the cops without first just asking me to leave and if they did, would the cops bust me?

Of course I would just leave if anyone told me to and I would have the title with me to prove its my truck.

[Shakerhood]

I still have my Scion MP3 Player in my Truck, I wanted to take it out but thats ok.

[Shakerhood]

Look at all those parts, going down the crapper. I would love to break in and take some stuff...

Yep its a real shame that they are gonna crush all these Trucks. Parts are really gonna be scarce in a few years, its a shame you cant even make a trail rig out of one.

[Berkshire]

I went in in late March 27, got my check on 4/27 and picked this up last Thursday. It would have taken less time if had not wanted a 4cyl/SR5 w/alloys. Now, you can't get a 2.7 in my area unless you are willing to go on a wait list. The fuel econ is a big improvement over my 99 V6 - just in time!

I posted some pics of my dealer's bone yard about page 17. Since then, it has grown to two bone yards for a total of over 300 plus about 50 trucks still on the road they don't have room for. Today I went to a "city dealer" (a twon of about 25k) anf they have only taken in about 75 rtucks. As I've heard, participation is uneven among dealerships. Some have embraced the program, some are not interested and everything in between.

Bob

..yes. I still miss my old truck - like losing a favorite armchair..

[Chris D.]

Speaking of taking stuff...

My truck is sitting behind the dealership with my stereo still in it. After I accept ISG's offer I should be allowed to take the stereo, but the dealer told me I can't work on the truck in their lot and its not safe to drive.

What if I just did so anyway? The chance of them seeing me taking the stereo are slim because there no doors on that side of the building. But if they did, could I get in trouble? The only applicable charge I can think of is trespassing, but would they call the cops without first just asking me to leave and if they did, would the cops bust me?

Of course I would just leave if anyone told me to and I would have the title with me to prove its my truck.

unless you signed it over to them, its still yours..

worst case scenario they tell you no.. you should be fine.. :waytogo: